Terms and Conditions
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Terms and Conditions Use of the Our Lady's Student Card You agree that the Our Lady's Student Card is the property of Our Lady’s College and may be confiscated as a result of inappropriate use. Use of the Student Card is subject to all terms, conditions, rules and regulations. Your card and related accounts are non-transferable; any misuse or illegal transactions can result in privilege suspension and/or possible judicial action. Except as provided below, you are responsible for the usage of your card. Our Lady's Online Accounts Your Our Lady's Online Account is an optional account of pre-deposited funds accessed by you for products and services. Funds cannot be withdrawn from the card account at any time, except for withdrawal or graduation from the College. Funds deposited to the Account shall be applied against amounts debited to your Student Card for goods and services purchased at points of sale. You understand and agree that the Student Card is not a credit card, nor can it be used to obtain cash or cash advances from the account under any circumstances. If your Account balance goes below zero as a result of the system or one of its readers being off-line, you remain responsible for payment of those purchases. Merchandise will be accepted for return according to the refund policy in force where the goods and/or services were purchased. Cash refunds will not be made for returned merchandise that was purchased with the Student Card. A credit will be made to your account. Procedures for Lost, Stolen, or Replacement Cards Report immediately any lost or stolen card, or unauthorised card usage to Our Lady’s College during the business hours of 8:00am – 4:00pm, Monday through Friday. Alternatively, you may suspend activity to your Online Account through the My Account website. You are responsible for all usage of the card prior to proper notification to the College Office or suspending your card online. There may be a replacement fee for a lost or stolen card. There is a replacement fee for a damaged card. At least one piece of the card with identifiable information must be submitted to qualify as damaged. Closing Accounts, Refunds and Returns Upon graduation or official withdrawal from the College, the cardholder accounts will be closed and any balance will, in the first instance, be applied to any outstanding balance on your college fee account and, secondly, will be refunded to you. The College Office reserves the right to close any Our Lady's Account that has been inactive for a period of twelve (12) months. Refunds on accounts will be made at the full value of the unused balance. All debts on your Monitor Account Account must be satisfied prior to a refund being issued. Documentation of Activity You can request a receipt at the time of purchase if the point of sale terminal is equipped to provide a receipt. Some locations including copiers, printing stations and point of sale are not capable of providing receipts. The remaining balance in your Online Account is displayed at every point of sale terminal each time the account is accessed. The staff member, at any location accepting the Student Card, may be asked to verify an account balance. Occasionally the account balance is not available at a card reader. During these times, you can check your Account balance online at the My Account web site. Error Resolution Procedures If you feel a charge has been transacted on your Student Card which you did not authorise, you must notify the College as soon as the non-authorised transaction is discovered. Include information on the date and amount of the transaction, as well as any other information you feel is necessary to help the staff investigate the claim. |